Acceptable use policy

People scan a QR code before they can see where it goes, so a code that points somewhere harmful does more damage than a bad link. This policy says what QRVane codes and pages may not be used for, how we look for misuse, and how to report it. It is part of the terms of service.

1. What codes and pages may not do

• Phishing: imitate a bank, a delivery company, a parking operator or anyone else to collect passwords, card details or other personal information.
• Malware: lead to software, apps or files that harm the device or steal from it.
• Scams: take payment for something that does not exist, or mislead people into paying.
• Illegal content: point to or host anything illegal in the United Kingdom or where the code is used, including child sexual abuse material and content that incites violence.
• Someone else’s rights: copy another business’s brand to pass yourself off as it, or publish material you have no right to.
• Hiding a harmful destination: forward to a harmless page while it is checked, then change it to one of the above.

2. Using the service fairly

• Do not try to get into accounts, workspaces or systems that are not yours.
• Do not overload the service, or use the API beyond the rate limits in its documentation.
• Do not resell access to QRVane, except to make codes for your own clients.

3. How we look for misuse

Destinations are screened for phishing and malware when a code is made or changed. Screening catches known threats, not every one, which is why reports matter.

When a code is found to break this policy, we block it: anyone who scans it then sees a warning page headed “This code was blocked” and is not sent on. We email the workspace owner to say which code was blocked and why. Everything a scanner can see, in every state, is listed on the pricing page.

4. How to report a code

Email abuse@qrvane.com with the code’s short link (the address your phone shows before you open it), or a photo of the code and where you saw it. You do not need an account. We look at every report, block the code if it breaks this policy, and tell the owner.

If you think you have been the victim of a scam, tell your bank straight away, and report it to the police as well as to us. The government’s Stop! Think Fraud campaign says Report Fraud is the national reporting centre for cyber crime and fraud. Report to Report Fraud online or on 0300 123 2040. The same page says that In Scotland, all reports of fraud and any other financial crime go to Police Scotland: call Police Scotland on 101.

Source: UK Government, Stop! Think Fraud, Reporting fraud; read 22 October 2026.

5. If we blocked your code by mistake

Email abuse@qrvane.com from the address on your account with the code’s short link. If we got it wrong, we unblock the code and it forwards again.

6. What else we may do

Besides blocking a code, we may close an account that breaks this policy seriously or repeatedly, and we may pass information to the police where the law requires it or someone is at risk.